Carlson
Wagonlit Travel (CWT) today announced record traveler satisfaction
scores for 2013, based on its award-winning global customer feedback
program, CWT Listens, at the same time releasing plans to further
enhance the program.The percentage of very satisfied or satisfied travelers improved from 84% to 90% in CWT North America, CWT’s largest customer base. Similar improvements were achieved in all other CWT markets.
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