Virgin Trains has once again been given top marks by its customers, with the highest satisfaction ratings ever achieved in the National Passenger Survey by a long-distance rail franchise operator.
The rail watchdog Passenger Focus carries out large-scale independent research across the industry twice a year. Virgin Trains has earned the highest overall satisfaction rating ever achieved by a long-distance franchise since the Survey began in 1999, with 91% of passengers ‘satisfied’ or ‘very satisfied’ with the service they received.
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The rail watchdog Passenger Focus carries out large-scale independent research across the industry twice a year. Virgin Trains has earned the highest overall satisfaction rating ever achieved by a long-distance franchise since the Survey began in 1999, with 91% of passengers ‘satisfied’ or ‘very satisfied’ with the service they received.
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