Virgin Trains leads the way in customer satisfaction and performance for long-distance operators

Virgin Trains has achieved some of the highest overall scores for long-distance franchised operators in today’s NRPS results, scoring 90% on its west coast route and 91% on its east coast route. Virgin Trains which has delivered consistently high scores on the west coast for a number of years is now seeing the best autumn result on its east coast route in three years.


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