VisitEngland, the national tourist board launched a new online training course to help tourism businesses deliver excellent service to disabled customers. Designed in partnership with award-winning disability organisation DisabledGo, the course is specifically tailored to help those working within the tourism industry. One thousand free spaces have been made available to tourism businesses in England, and businesses can register up to 5 places each by visiting:http://www.disabledgo.com/tourismtraining.The course consists of six modules, which can be completed online at the user’s convenience; the whole course takes around one to two hours to complete. The training starts with an introduction to disability, and then looks at different types of impairment, before offering practical advice on providing an accessible service and acceptable language to use when communicating with disabled customers. The final section talks through the legal obligations of tourism businesses under the Equality Act (2010). Progress can be saved throughout the course, allowing the user to log off and complete it over several hours or days, if necessary.
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