At the 2012 Aircraft Interiors Expo in Hamburg, Thomas Ehm, Airbus Vice President for Material, Logistics and Suppliers presented awards in recognition of those cabin Buyer-Furnished-Equipment (BFE) suppliers who achieved outstanding levels of customer satisfaction. The suppliers were identified through the Airbus Supplier Support Rating process which captures in-service feedback from over 120 Airbus Customers, operating over 90 percent of the Airbus fleet covering all Programmes. This detailed feedback is combined with industrial performance data from the suppliers, including spare part deliveries and repair processing times during 2011 to produce a detailed ranking, which leads the industry in terms of evaluating supplier support performance.
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